SAP for Utilities
How do you address the needs of the new energy era – profitably? Rely on our utilities software solutions. We can help you optimize your operations, improve return on your assets, and identify and deliver new products that can help you reach your growth potential.

The potential benefits?

Reduced cost-to-serve
Reduced processing time – from meter reading to invoice to bill correction
Increased number of customers and average revenue per customer
Lower energy-procurement costs
Lower maintenance costs
Reduced accident-frequency rate
Fewer outages

SAP ISU

The ISU is a Industry Solution from SAP which address the needs of a customer oriented utility company.With Over 62% of Utilities Market share SAP ISU is a solution that proved its high performance and availability

A complete SAP for Utilities solution should also contain the following SAP products:

Customer Relationship Management and Billing for Utilities

Optimize cash flow with our customer relationship management (CRM) and billing solution for utilities. Respond quickly to customer questions, avoid disputes, and streamline collections.

Manage business procedures quickly and accurately
Implement processes that offer increased value to your operations and customers
Improve customer experiences

Mobile Solutions for Utilities

Drive agility, improve productivity, and sharpen your competitive edge with our mobile solutions.

Transform your organization
Give your employees secure mobile access to the information and systems
Leverage a wide range of mobile apps and underlying infrastructure

Enterprise Resource Planning

Run the foundation ERP software that large enterprises and midsize companies trust to manage their business. Achieve real-time insight and enable operational excellence and innovation for the business processes you need – today and tomorrow.

Consolidate business data to avoid duplication of effort
Streamline business processes with consistent, reliable information and real-time transparency
Quickly respond to customer demand with efficient, fast, and flexible processes
Outperform the competition with improved financial insights and results
Innovate without disruption by updating and activating specific business functions on demand
Rely on a foundation that supports best practices for more than 25 different Industries

SAP Business Communications Management

Improve your customer service and fulfill customer expectations with help from our solution for contact center communications management. Give your customers the speedy, reliable, and consistent customer service – delivered through multiple contact channels – which they demand.

Improve service responsiveness and consistency with our multi-channel contact center solution
Increase the efficiency of your contact center activities
Connect all sites and employees within a single communications solution
Monitor and adapt your contact center operations in real time
Leverage expertise from office and mobile workers for effective, efficient service
Lower total cost of ownership – delighting your customers

Where can IS-U be implemented?

The traditional value chain in the energy industry is:
Generation, transmission, Distribution, Supply and Customer Services and Billing.
The IS-U has been successfully implemented and design for the Distribution, Supply and Customer Services and Billing. However IS-U (mostly EDM) has been implemented in Transmission companies as well. Of course with a few/a lot of developments depending on which of the business processes were covered in IS-U.
SAP Solution for Utilities can optimize your operations, improve return on your assets, and identify and deliver new products that can help you reach your growth potential.

The potential benefits?

Reduced cost-to-serve
Reduced processing time – from meter reading to invoice to bill correction
Increased number of customers and average revenue per customer
Lower energy-procurement costs
Lower maintenance costs
Reduced accident-frequency rate
Fewer outages